International Shipping

This page states answers to many questions regarding shipping, however if the answer to your question is not listed, please visit our customer service contact page.

- Delivery times
- Track & Trace
- Shipping costs

Delivery times

As soon as your products have been shipped from our warehouse in The Netherlands (depending on the exact order moment the same or next Dutch working day after you have placed your order), you will receive a notification by e-mail in this email is the unique UPS tracking code for your package stated. You can track your package via www.ups.com. The image below shows the transit times for UPS Standard service level.

Track & Trace

If you want to track your shipment and you have made an account in our webshop, please go to "Order history" (after login). If you go to the details of your order, you will find your tracking number. Please click "Track It" and a popup window will show you the actual whereabout of your shipment.

Shipping costs

The shipping costs for your order are displayed during the checkout procedure. This enables you to know the total shipping costs before you confirm your order. Since we hate high shipping costs as much as you do, we try to negotiate better rates continuously.